TC Technology Knowledge Base

Stale Request error when using the Google Chrome browser


If you get a 'Stale Request' error when you click on the Zoom link in Canvas, please follow the instructions below for your browser to resolve the error message.  If the message persists or you have questions, please email [email protected]

1. In your Chrome browser, click on the 3 dots in the upper right corner and click Settings.

2. In the Privacy and security section, click the arrow to the right of Clear browsing data.

3. In the Time range section, select All time and then Clear data

4. In the Privacy and security, click on the arrow next to Site Settings

5. In the Permissions section, click the arrow next to Cookies and site data

6. Ensure that 'Block third-party cookies' is in OFF position

7. Visit Chrome flags at the URL below.

8. In the SameSite by default cookies section, choose Disabled and click Relaunch to restart your Google Chrome.

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