Get Canvas help

All Teachers College students, faculty, and staff have 24/7 access to the knowledgable Canvas support team via phone, email, or chat.

1. After you have logged into Canvas, click the Help icon on the lower left of the global navigation menu.

2. To talk with Canvas support over the phone, call the number for the Canvas Support Hotline.

3. To chat with a Canvas support agent:

3.1. Click Chat with Canvas Support

3.2. Click Start Chat

3.3. Complete the form and click Start Chat.

3.4. A message asking you to hold will appear.

3.5. A Canvas agent will ask how they can help. You can describe your issue by typing in the box below and then clicking Send.

3.6. When you're done asking all your questions, click End Chat.

3.7. When your chat is ended, you'll be asked to complete a customer satisfaction survey.