Your TC Qualtrics account entitles you to receive help directly from Qualtrics via a ticket, chat, or phone. You need to log into the Qualtrics support portal with your TC account information to receive assistance.
1. Log into MyTC. Click the Student, Faculty, or Employee Resources tab. In the General Technology Resources section, click TC Zoom.
Access the myTC Portal
![](https://media.screensteps.com/image_assets/assets/008/712/643/original/5346404f-e299-4082-b957-42f8c4437198.png)
3. From the dropdown, click on Customer Success Hub.
![Home | Qualtrics Experience Management - Google Chrome](https://media.screensteps.com/image_assets/assets/008/712/647/original/01b17810-19f0-40da-9e87-13d964ae92b4.png)
4. Click Columbia University Teachers College.
![Login | Qualtrics Experience Management - Google Chrome](https://media.screensteps.com/image_assets/assets/008/712/649/original/7b5d7330-6c7f-430f-b98e-649b548d76b5.png)
4.1. If needed, sign into your TC Portal again using the Sign in with SSO option.
![Login | Qualtrics](https://media.screensteps.com/image_assets/assets/004/226/326/original/53c7ec08-1d49-4543-b483-247c26ae255e.png)