Only Okta Admins are able to create Service Accounts
1. Sign into Okta using one of the following links:
End user links should be used when the service desk staff wants to access their own accounts as an end user: Production: sso.tc.columbia.edu Preview: ssotest.tc.columbia.edu
Administrator Links should be used when the service desk staff needs to perform administrative function: Production: https://tccu-admin.okta.com/admin/dashboard
2. Create a Service Account in Okta if it doesn't exist
3. Create a Duo Account for the Service Account user if it doesn't exist
4. Set-up Duo in Okta for the Service Account
5. Check the "bypass Duo box" for the Service Account in Duo
Users using a service account may get the Duo prompt, they just need to click through the screens; they will be directed to a MFA screen, but won't actually need to login to Duo
6. Sign into Okta apps with the password only, but the user will get prompted with the MFA screen after clicking the "Verify with Duo" then it checks if the user has the Bypass option checked.
