1. If a user's phone number changes, you can rest the authenticator
2. Sign into Okta with one of the following links:
End user links should be used when the service desk staff wants to access their own accounts as an end user: Production: sso.tc.columbia.edu Preview: ssotest.tc.columbia.edu
Administrator Links should be used when the service desk staff needs to perform administrative function: Production: https://tccu-admin.okta.com/admin/dashboard
3. Click on "More Action"
4. Select "Reset Authenticators"
5. Choose how you would like to authenticate - Phone or Duo" then click on "Reset Selected Authenticators" button
