All Teachers College students, faculty, and staff have 24/7 access to the knowledgable Canvas support team via phone, email, or chat.
2. Click the Canvas icon in the top-right corner.
![](https://media.screensteps.com/image_assets/assets/004/250/748/original/01645b21-f596-42f6-bffa-890f1a561b2c.png)
1. Click Help in the Global Navigation Menu.
![](https://media.screensteps.com/image_assets/assets/008/409/971/original/5b113d0c-acb0-4840-b2f9-0172bc297f88.png)
2. To talk with Canvas support over the phone, call the number for the Canvas Support Hotline.
![](https://media.screensteps.com/image_assets/assets/004/124/116/original/023d1101-05ba-42e3-adea-28a1a92c247f.png)
3. To talk with Canvas support over chat
3.1. Click Chat with Canvas Support.
![](https://media.screensteps.com/image_assets/assets/004/250/752/original/6cd7fa06-57a4-44f6-ad0e-48fee9cf7585.png)
3.2. Complete the form, and click Start Chatting.
![](https://media.screensteps.com/image_assets/assets/005/793/689/original/cf67f228-ad87-4d54-b3dd-1721087459a8.png)
3.3. You will be brought to a waiting screen.
![](https://media.screensteps.com/image_assets/assets/003/853/423/original/626d07d1-e5f9-49c8-81e7-7552cf216578.png)
3.4. A Canvas agent will ask how they can help. Enter your inquiry into the chat.
![](https://media.screensteps.com/image_assets/assets/004/124/122/original/b2b20afe-2261-40b0-af2e-5ac7315a3e40.png)
3.5. When you are done, click the exit button.
![](https://media.screensteps.com/image_assets/assets/005/793/691/original/29cce7d3-7c1a-4fa4-9cd0-8c75756633e4.png)
3.6. Click Confirm End Chat.
![](https://media.screensteps.com/image_assets/assets/005/793/693/original/2459bf5e-ea3c-4573-ad6e-9afd528795c3.png)
3.7. You will be asked to complete a customer satisfaction survey.
![](https://media.screensteps.com/image_assets/assets/003/853/431/original/f476ce0c-a8d8-486e-b68b-54dfddaa4cfd.png)