TC CIS Knowledge BaseWeb Conferencing and Voice CommunicationsZoom Pro AdministrationRequest or Give Remote Control or Give Mouse/Keyboard control

Request or Give Remote Control or Give Mouse/Keyboard control

1. Pre-requisites:

1.1. Participant must join meeting with PC, MAC or iPad device.

1.2. Participant that is sharing screen must be on a PC or MAC.

2. Once the user has started sharing you will need to locate the tool bar menu drop down at the top middle of your in meeting window.

2.1. Select "Request remote control" This will then send the host/participant sharing a notification asking whether or not they wish to allow you to control their screen.

2.2. Or, select "Give mouse/Keyboard control" to another participant that is in the meeting.

3. To regain control over your mouse and keyboard, simply "click" anywhere on your screen.